We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Please see below for refund & returns policy.

You can pause, edit, cancel, or manage your subscriptions anytime in the Subscriptions page. Please make sure you make changes before the delivery cut off so you don't incur any unwanted charges.

Yes, subscriptions will automatically be charged on the credit or debit card you paid with. Customers choose to "set and forget" essentials like bananas, milk, and toilet paper .

Subscriptions can run weekly, every 2 weeks, or every month, depending on your settings. You also get discounts for subscribing.

You can manage payment methods on the Subscriptions page.

We are delivering twice a week in Phnom Penh only, on Mondays and Thursdays during a time of your choosing.

Please order by 2pm the day before.

KampuKart provides grocery delivery services within designated areas of central Phnom Penh on Mondays and Thursdays only.
Delivery is made to the address provided by the customer. If the customer is unavailable at the time of delivery, KampuKart may leave the order with building reception, security, or reschedule delivery where possible.

Delivery is sent via Grab Express at the customer's expense. Customers must pay the driver at delivery, at the standard rates set by Grab. Fees typically range from $1-3.

Customers select a preferred delivery date and time window during checkout. KampuKart will make reasonable efforts to deliver orders within the selected timeframe.

KampuKart is not responsible for delays caused by incorrect address details, customer unavailability, weather conditions, traffic, or circumstances beyond reasonable control.

Customer satisfaction is important to KampuKart.

If you receive an incorrect, damaged, expired, or missing item, please contact us within 24 hours of delivery with your order number and details.

Where appropriate, KampuKart will offer a replacement or store credit.

Due to the nature of grocery products, perishable items cannot be returned unless there is a quality issue reported within the stated timeframe. Kampukart is responsible for the delivery fee of returned items.

KampuKart reserves the right to decline refunds or returns for issues reported outside the allowed timeframe.

A replacement or store credit will be issued by the next delivery date.

KampuKart reserves the right to decline refunds or returns for issues reported outside the allowed timeframe.

KampuKart respects customer privacy and is committed to protecting personal information.

We collect customer information including name, phone number, email address, delivery address, and payment details for the purposes of:

• processing orders
• arranging delivery
• customer support
• improving our services

Payment information is handled securely through approved payment providers. KampuKart does not store full payment card details.

Customer information is not sold, rented, or shared with third parties except where necessary to complete deliveries, process payments, comply with legal requirements, or protect our rights.

We take reasonable security measures to protect personal data from unauthorized access or misuse.

By using KampuKart.com, you consent to the collection and use of information as outlined in this policy.

By accessing and using KampuKart.com, you agree to the following terms and conditions.

1. Use of Service

Customers must provide accurate and complete information when placing orders. KampuKart reserves the right to refuse service where information is incorrect or misleading.

2. Product Availability

Product availability may vary based on supplier stock. KampuKart reserves the right to substitute unavailable items with customer approval or issue refunds.

3. Pricing

Prices are displayed on the website and may change without prior notice. Orders are charged at the price shown at checkout.

4. Payments

Payments may be made via approved online payment methods or cash on delivery where offered.

5. Cancellations

Orders may be cancelled before preparation or dispatch by contacting customer support as soon as possible.

6. Limitation of Liability

KampuKart is not responsible for indirect losses arising from use of the service, delivery delays, or third-party payment systems.

7. Policy Updates

KampuKart reserves the right to update policies and terms at any time. Continued use of the website constitutes acceptance of updated terms.